Help

Below are some frequently asked questions. If you don't find your answer, please contact us.

Ordering


Shipping/Delivery


Returns/Cancellations


Account Information


Company Information


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All terms and conditions subject to change. Prices subject to change.



What ways can I place an order? To help expedite processing, all orders must be placed online via our website.

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What forms of payment do you accept? We accept Visa, Mastercard, Discover, American Express, and PayPal.

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Where do you ship? We ship to most addresses in the 48 contiguous United States.

We ship to the following states:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

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Which carriers do you use to ship? We ship via UPS, FedEx, or USPS.



How much is the shipping charge? Shipping charges are based on the shipping method you select. See our shipping options.

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How soon will my order ship? Our items are made-to-order. Most custom items will ship in about 7-10 business days. Some items such as special order items will take longer. You will be contacted should additional time be required.

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What is your cancellation policy? If an order can be stopped before it is processed, there will be no cancellation fee. If the order has been processed, the return policy will take effect.

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What is your return policy? View our return policy page here.

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How do I update my account information? To update your account information, please click here to update your account online. If you have any questions, please contact us.

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Where are you located? Our company is located in Houston, Texas. We do not have a retail location. We ship to most locations in the U.S.

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What are your hours? Monday - Friday, 8am - 5pm CT

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All terms and conditions subject to change. Prices subject to change.